Privacy

Information you choose to send

Contact, referral, and guide-request forms may collect your name, email address, phone number, business name, service area, and the details you enter. Please do not submit passwords, payment-card details, patient information, or other sensitive credentials through these forms.

Information collected with a form submission

Forms also record the submission time, IP address, and the page or referral source associated with the request. Guide and local-business forms may include a referral code, source page, page version, and UTM source or campaign when those values are present in the page address. Contact-form security records may include field lengths, one-way cryptographic fingerprints used to detect repeat or abusive submissions, URL counts, a hashed user-agent value, risk reasons, and delivery status.

Website-project inquiries can include a fixed Google Search campaign-link label with the message sent to our business inbox. This label contains no click identifier and does not identify you. The contact form records its fixed form name instead of the referring page address. We do not add browser storage for this campaign label.

How we use it

We use this information to respond, deliver requested materials, understand which page or referral led to a request, evaluate a potential engagement, maintain business records, protect the forms from abuse, and meet legal or security obligations.

Service providers and retention

Website hosting and email providers may process form submissions as needed to operate the site and deliver messages. We retain business communications and limited security records only as long as reasonably needed for operations, security, legal obligations, or dispute resolution.

Contact

L&M Consulting Group is based in Centerville, Massachusetts. For privacy questions or requests, email info@lm-consulting-group.com.

Optional website analytics

On public marketing pages, L&M offers optional Google Analytics to understand which pages, resources, and inquiry paths are useful. The Google tag loads only after you select Allow analytics. If you select No thanks, or your browser sends a Global Privacy Control (GPC) signal, the tag does not load and no analytics data is sent to Google.

Your analytics choice is stored in your browser's localStorage so the site can remember it. If you allow analytics, Google sets first-party analytics cookies that are configured to expire after 180 days without extending that period on each visit. You can reopen Analytics choices in the footer at any time. Choosing No thanks stops future analytics collection and removes analytics cookies that this site can access.

Team and testing browsers can also save a local preference that labels their consented analytics events as internal traffic.

What analytics can include

After you allow it, analytics can include the public page's static title, a fixed content category, a sanitized page path with no query string or fragment, and a reduced referrer. Same-site referrers retain only a recognized public path; external referrers retain only their origin. Google may also process coarse device, browser, and approximate-location information as part of standard analytics.

Measured interactions are limited to approved categories such as recognized guide or contact selections, known public-file downloads, email or phone as a contact-method category, approved external destinations, and a confirmed successful inquiry. Approved campaign labels come from a fixed list; arbitrary query values are ignored.

With analytics allowed, a fixed Google Search website-campaign category can help us compare visits and delivered inquiries. This does not share your inquiry with an advertising account or report a sale.

What analytics does not receive

We do not send form-field values, names, email addresses, phone numbers, message text, raw email or telephone links, patient information, protected health information, arbitrary external addresses, or other visitor-supplied details to Google Analytics. Analytics is limited to the public marketing site and is not used in private, customer, email, or administration systems.

Advertising storage, Google advertising signals, advertising personalization, and user-provided-data features remain disabled. We do not use advertising pixels, retargeting, or click-identifier storage. L&M Consulting Group does not sell personal information.

Your choices

You may change your analytics choice from the footer. You may also ask us to correct or delete information you submitted. We will make reasonable efforts to honor the request, subject to records we must retain for legal, security, or legitimate business reasons.